Alerts

Who Should Be Sending & Receiving Alerts?

We recommend the following positions be enrolled to send and receive alerts:

• Security Directors / Security Managers / Security Supervisors 

• Director of Engineering / Engineering Manager

• Front Office Managers / Assistant FOMs

• Front Desk Supervisors / Leads / Night Audit

• General Manager / Hotel Manager 

• Law Enforcement Partners

If your hotel is not yet enrolled or needs to update its contact list, email us at: membership@bostonhotelwatch.org 

How to Send an Alert:

Sending an alert is fast and easy.

1. Open your subscribed email.

(Note: Your email must be subscribed to Boston Hotel Watch to send alerts through the network.)

2. Compose a new message to: alerts@bostonhotelwatch.org

3. Subject Line: Short, clear title (e.g. Suspicious Activity, Eviction, Larceny, etc.)

4. Body of Email: Include as much detail as possible:

• Time and date of incident

• Location (hotel name and area)

• Description of person(s)

• Behavior or concern

• Actions taken (called PD, asked to leave, evicted, etc.)

• Any vehicle info or photos (if available)

• You may attach photos or video.

How to Read & Respond to Alerts:

• Alerts will arrive via email.

• Read each one promptly and share with your relevant team.

• If the subject or person is seen at your hotel, take appropriate action per your internal policies (e.g., notify security, contact law enforcement).

• You are encouraged to reply to the sender or the group to add updates or confirm sightings.

Best Practices:

• Designate one or more team members per shift to monitor alerts.

• Include Boston Hotel Watch updates in daily briefings.

• Encourage staff to report suspicious behavior to management immediately.

• Use alerts as training tools for recognizing patterns and behaviors.

Questions or Help?  Contact us here